We thank all our supporters for the amazing support this season.
We’re aware that some of our members have found it difficult to access tickets due to unprecedented levels of demand and we know, in some instances, tickets have been acquired through bot traffic and touts.
We are working extensively to address these issues and clamp down on this illegal activity. We want to keep supporters updated with progress on this.
Our increased efforts include a new process for dealing with suspicious online activity. This means users will either be banned immediately if there's sufficient proof of illegal activity, or tickets purchased where we suspect unusual behaviour will be held for collection where the purchaser must produce ID to obtain them.